creating connections through personalized digital

experiences

Mary Kay

CLIENT
Mary Kay
OVERVIEW
Independent Beauty Consultants are the heart of Mary Kay's operations. With millions of beauty consultants worldwide, streamlining the selling process would most certainly have profound effects on Mary Kay's business outcome. But how could Mary Kay support these independent entrepreneurs more efficiently? Mary Kay needed to launch a new digital solution in order to help Independent Beauty Consultants meet customers where they are and provide customers a new channel to order their products quickly and on-the-go. Founded in 1963 by Mary Kay Ash as "Beauty by Mary Kay," Mary Kay is now one of the largest direct sellers of skin care and cosmetics. The company also manufactures and distributes over-the-counter drugs and products, such as sunscreens and acne treatments. The company also manufactures and distributes products that are sold in nearly 40 markets around the world.
PLATFORMS & SERVICES
Commerce
B2B
Sales Force Efficiency
Customer Experience
INDUSTRY
Retail & Commerce
THE CHALLENGE

What began as an in-person and party-oriented direct selling opportunity, Mary Kay founded its business on building relationships and connections with customers. The need to connect with customers via digital is greater now than any other time in the company's history. Mary Kay has always been eager to provide digital innovations and connections to help their Independent Beauty Consultants enhance their connection with their customers, proving themselves to be a leader in the direct selling space. But now, more than ever, the company turned to digital to find new ways to empower their consultants and deepen customer connections

OUR APPROACH

Bottle Rocket built a new digital solution that allowed Independent Beauty Consultants to meet customers where they are and provide a new on-the-go channel for product ordering. The platform empowers IBCs with additional product-selling tools, enables them to adapt to digital customer expectations, and strengthens the personal IBC-customer relationship that has always differentiated Mary Kay. By leveraging mobile technology, Mary Kay's Independent Beauty Consultants can now create deeper, more personalized connections with their customers.

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