We share what we're learning as we learn it — trends, takes, and hard-won insights from the work we do every day. If it's shaping the future of digital, you'll find it here.
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Strategy & Insights
Beyond the Screen: Designing Kiosks That Elevate, Not Replace, Human Experience
October 10, 2025
Digital Strategy
Inclusive Design
Research
Strategy & Insights
The Great Big Budget Cut: Prioritization
September 16, 2025
Digital Front Door
Digital Strategy
Healthcare
Patient Experience
Strategy & Insights
The Great Big Budget Cut: Metrics and Analytics
September 9, 2025
Digital Front Door
Digital Strategy
Healthcare
Patient Experience
Strategy & Insights
The Great Big Budget Cut: Identifying The Work That Really Needs To Be Done
September 2, 2025
Digital Front Door
Digital Strategy
Healthcare
Patient Experience
Strategy & Insights
The Great Big Budget Cut
August 26, 2025
Digital Front Door
Digital Strategy
Healthcare
Patient Experience
Work
Zippy's Launches Next-Gen Digital Ordering with Bottle Rocket, Revolutionizing Customer Experience
August 4, 2025
Customer Experience
Digital Product
Digital Transformation
Mobile
QSR/Restaurants
Strategy & Insights
Adding convenience: How C Stores can add customers by blending tech and in-person experiences
July 16, 2025
C-Store
Digital Transformation
Strategy & Insights
The connected ecosystem: From IT bottleneck to business driver
June 23, 2025
Connectivity
Digital Strategy
Digital Transformation
Strategy & Insights
How Restaurants Can Serve Up Personalized Experiences Through Technology
June 17, 2025
Digital Transformation
QSR/Restaurants
Strategy & Insights
Using tech to close the guest experience gap
June 16, 2025
Hospitality
Travel/Hospitality
Technology
WWDC 2025: The Future is Now (and it Looks a Lot Like AI and a Unified Apple Ecosystem)
June 14, 2025
iOS
iOS updates
WWDC
Strategy & Insights
2025 Hospitality Tech Predictions
June 13, 2025
Customer Experience
Digital Strategy
Hospitality
Travel/Hospitality
Strategy & Insights
Demystifying Digital Transformation
June 2, 2025
Digital Strategy
Digital Transformation
Strategy & Insights
Digital Meets Dine-In: Cross-Channel Strategies for QSRs
May 29, 2025
Digital Experiences
Digital Transformation
QSR/Restaurants
News and Awards
Bottle Rocket and DTI Digital Announce Merger to Deliver End-to-End Digital Transformation Solutions
May 23, 2025
Digital Transformation
News
Data
Data Mesh: Transforming Organizations Through Decentralized Data Architecture
May 22, 2025
Data Architecture
Data Mesh
Strategy & Insights
Faceoff: Five Guys vs. Shake Shack
May 20, 2025
Customer Experience
Digital Product
QSR
QSR/Restaurants
Strategy & Insights
Saas Companies 18 Common UX Mistakes That Derail Growth
May 16, 2025
Design and UX
Forbes
UX
Data
AI and the Future of Restaurant Hospitality
March 31, 2025
Artificial Intelligence
ChatGPT
Digital Strategy
Growth
The Value of Agency Project Managers
March 21, 2025
Customer Experience
Digital Experiences
QSR/Restaurants
Enterprise Transformation
Microservices Architecture: Unlocking Innovation
March 18, 2025
Data Architecture
Information Architecture
Strategy & Insights
Effective Ways To Build A Healthy, Innovative Tech Team Culture
March 3, 2025
Employee Experience
Strategy & Insights
How Social Media Platforms Can Protect Kids: Tech Experts' Insights
March 3, 2025
Customer Experience
Forbes
Data
Quickstart your Analytics User Stories
February 28, 2025
Digital Strategy
Digital Transformation
Product Analytics
Data
Quickstart Your Analytics Tracking Plan
February 28, 2025
Digital Strategy
Digital Transformation
Product Analytics
Data
Your Guide to a Product Analytics MVP
February 28, 2025
Digital Strategy
Digital Transformation
Product Analytics
Strategy & Insights
Modernizing Medicine: How Technology Can Improve Healthcare Processes
February 27, 2025
Forbes
Healthcare
Patient Experience
Growth
From Generic to Gourmet: Why Restaurants are Investing in Custom Digital Experiences to Serve Up Better Results
February 14, 2025
Customer Experience
Digital Experiences
QSR/Restaurants
Strategy & Insights
Business Websites: Focus On These User-Centric Features
February 13, 2025
Customer Experience
Forbes
Data
From Theory to Practice: Building Effective AI Systems with RAG
February 3, 2025
API
APIs
Digital Strategy
Digital Transformation
RAG
Data
GENERATING MORE JUICE FROM GENERATIVE AI: 10 TIPS AND TRICKS TO HELP YOU LEVEL UP YOUR PROMPT ENGINEERING GAME
January 24, 2025
Artificial Intelligence
ChatGPT
Digital Strategy
Data
Evolving Mach Architecture: The Future of Flexible Scalable Experiences
January 15, 2025
API
APIs
Digital Strategy
Digital Transformation
MACH
Strategy & Insights
Faceoff: Panera Bread vs. McAlister's Deli
December 20, 2024
Customer Experience
Digital Product
QSR
QSR/Restaurants
Product Management
Empowering Patients with Personal Health Records in the Digital Landscape
December 15, 2024
Digital Product
Healthcare
Strategy & Insights
Faceoff: Velvet Taco vs. Fuzzy's Taco Shop
November 25, 2024
Customer Experience
Digital Product
QSR
QSR/Restaurants
Uncategorized
20 Practical Ways To Boost Tech Team Unity
November 4, 2024
Product Management
User Research, Product Management, and Experience Design: The Three Pillars of Digital Customer Experience
October 21, 2024
Digital Product
Experience Design
Research
Product Management
How To Keep Your Mobile App Fresh And Relevant For Users
October 3, 2024
App Development
Forbes
Strategy & Insights
AI and the Future of Restaurant Hospitality
September 19, 2024
ai
Customer Experience
QSR/Restaurants
Strategy & Insights
AI as a Tool to Boost Customer Satisfaction
September 9, 2024
ai
Data
Digital Strategy
QSR/Restaurants
Product Management
Unlocking Insights at Conferences: The Power of User Research
August 27, 2024
Experience Design
Product Analytics
Research
Strategy & Insights
Bridging the Gap: Why Online Scheduling in Healthcare Lags and How to Drive Adoption
August 26, 2024
Digital Product
Healthcare
Strategy & Insights
Faceoff: American Airlines vs. Alaska Airlines
August 22, 2024
Airlines
Customer Experience
Digital Product
Strategy & Insights
Next-Gen Wealth: Navigating the Great Wealth Transfer with Digital Innovation
August 19, 2024
Digital Transformation
Finance
Innovation
Technology
19 Smart City Technologies And How They'll Transform Urban Living
August 16, 2024
Digital Product
Digital Strategy
Forbes
Technology
Navigating the Complex Digital Landscape of Healthcare
August 9, 2024
Digital Product
Healthcare
Strategy
Strategy & Insights
Disruption is Here to Stay
July 24, 2024
Digital Transformation
Healthcare
Innovation
News and Awards
Bottle Rocket and Olo Join Forces to Help Restaurants Create Better Digital Experiences
July 15, 2024
Digital Product
Partnership
QSR/Restaurants
Strategy & Insights
The Red Door Effect: How Custom Digital Experiences Can Set Your Brand Apart from the Pack
July 15, 2024
Press Release
QSR/Restaurants
technology
Strategy & Insights
How Tech Companies Can Grow Their Social Influence And Impact
June 24, 2024
Customer Experience
Forbes
technology
Strategy & Insights
Faceoff: Popeyes vs. Raising Cane's
June 19, 2024
Customer Experience
Digital Product
QSR/Restaurants
Strategy
Growth
From Multichannel to Omnichannel: The Evolution of Customer Engagement
June 18, 2024
Digital Product
Growth
marketing
Strategy & Insights
The Pitfalls of Division: How Silos Hinder Integrated Patient Experiences
June 3, 2024
Healthcare
Service Design
Culture
Promoting Team Well-Being And Growth: A Tech Leader's Guide
May 30, 2024
Employee Experience
Forbes
Strategy & Insights
5 Reasons to Try Unmoderated User Research
May 13, 2024
Customer Experience
Digital Product
User Retention
Strategy & Insights
Using AI as a Tool to Boost Customer Satisfaction
May 2, 2024
ai
AI/ML
Customer Experience
Strategy & Insights
AI in Restaurants: Predictive Insights and Operational Efficiency
April 29, 2024
ai
Digital Strategy
QSR/Restaurants
Technology
Consumer-Facing IoT: 20 Devices Poised To Make A Big Impact
April 12, 2024
Connected Lifestyle
Customer Experience
Forbes
Technology
20 Ways Software Development Companies Can Boost Customer Retention
March 28, 2024
Customer Retention
Forbes
Software
Data
Five Key Strategies to Become a More Data-Driven Restaurant Brand
March 22, 2024
Data
QSR
QSR/Restaurants
Strategy
Strategy & Insights
Five Ways to Improve the Digital Patient Experience
March 19, 2024
Digital Product
Digital Strategy
Healthcare
Strategy & Insights
How to Drive Patient Experience in Healthcare in 2024: Six Key Takeaways from this year's ViVE Healthcare Conference
March 19, 2024
Healthcare
Patient Experience
Design & UX
Understanding Customer Needs With Data-Driven UX Personas
March 12, 2024
Design and UX
Digital Strategy
UX
Strategy & Insights
Perfect Partners: Tech and Tradition in Grocery Delivery
March 8, 2024
Customer Experience
Digital Product
Grocery
Technology
Solving for Data Integration, Regulations, and Model Harmony to Maximize the Benefits of Ai in Healthcare
March 8, 2024
ai
App Development
Healthcare
Data
The Power of Qualitative and Quantitative Data in Driving Efficiencies
March 1, 2024
Digital Product
Mobile
technology
Technology
2024 Mobile Apps: 20 Tech Experts Reveal Top Design Trends
February 25, 2024
Customer Experience
Digital Product
Forbes
Strategy & Insights
Relying on Customer Loyalty During Economic Uncertainty
February 16, 2024
Digital Product
Finance
Mobile
QSR/Restaurants
Growth
Navigating the Martech Landscape: Choosing the Right Tools for Digital Growth
February 12, 2024
Customer Experience
marketing
Mobile Growth
Technology
Unlocking Seamless Digital Experiences with API Design-First
February 1, 2024
API
Design and UX
Digital Product
Technology
Building Better App Tutorials with TipKit
January 30, 2024
App Development
Development
Digital Product
Strategy & Insights
Web Or Mobile App? 17 Important Details When Deciding (And Building)
January 27, 2024
App Development
Digital Product
Forbes
Design & UX
It's Worth It: 4 Ways Research Saved Money for Businesses We Worked With
January 23, 2024
Customer Experience
Experience Design
Strategy & Insights
Our 2024 Edition of EXP. Magazine Just Dropped!
January 22, 2024
Customer Experience
Experience Design
Resources
Strategy & Insights
Unlocking the Potential of Workshops: Strategies for Enhancing Collaboration and Engagement
January 19, 2024
Customer Experience
Strategy
Workshop
Strategy & Insights
A Focused, Yet Flexible Plan Around Product Analytics: Insights from a Product Manager's Perspective
January 18, 2024
Digital Product
Product Analytics
Strategy & Insights
Effective Edge Computing: 20 Current And Potential Use Cases
January 17, 2024
Forbes
Strategy & Insights
Unlocking VC Funds: Advice From 20 Industry Leaders For Tech Startups
January 17, 2024
Finance
Forbes
Product Management
Customer Empowerment: The AI-Driven Shift in Business Data Dynamics
January 16, 2024
Customer Experience
Digital Strategy
Mobile Growth
Product Management
Better Patient Care and Experience with Advanced Medical Records Interoperability
January 11, 2024
Healthcare
Mobile
Patient Experience
