Touchless Travel—The Trend the Pandemic Unconsciously Sparked
March 28, 2023
It has been three years since the U.S. went into lockdown, when air travel hit a standstill and our backyards had to suffice for a
It has been three years since the U.S. went into lockdown, when air travel hit a standstill and our backyards had to suffice for a
If QSR leaders have learned anything from 2022, it’s that technology will never completely replace human interaction.
Companies should take a lesson from the last three months and use them to start planning for an even more successful 2023.
The upcoming festive period is set to be busy for the hotel sector, and yet staff shortages continue to threaten the industry.
It is important to show employees that they are valued, and therefore increased compensation for staff must be a top priority.
A successful digital front door strategy provides a massive opportunity for healthcare organizations to acquire and retain customers while enhancing care and growing revenue.
Advancements most brands have made during the pandemic brought the digital transformation era to a close.
With digital transformation now the norm for companies, and with many having accelerated their strategies due to COVID, what should brands do to stand out in an increasingly crowded digital world?
Peter Klayman, VP of Business Strategy at Bottle Rocket discusses how a superior digital experience and translate to superior customer experience in the travel and hospitality industries.
Providers need to simplify the user experience, shifting their mindset and approach from patient portals to more robust patient engagement platforms.
Google held the first-ever 100% virtual I/O this year! Check out the announcements made during conference last week.
Many boards and executive teams had to confront a difficult reality: they had underinvested in digital and needed to accelerate capabilities ASAP.
Any significant investment in digital solutions considers cross-platform technologies at some point, we dive into different solutions.
Rajesh Midha examines how healthcare providers can look towards digital experiences as a way to increase patient engagement.
With consumer behavior changing almost immeasurably over the past year, grocers must now think outside the box to keep and increase customer loyalty.
Several brands have introduced App Clips as a way to provide a frictionless experience for travelers as well as increase customer engagement.
Quick Service Restaurants face an uncertain future. Here’s how they can win in a digital marketplace with customers staying at home.
Peter Klayman highlights three core practices that restaurants should consider for navigating the now, comeback, and future.
13 experts from Forbes Technology Council share their best tips for optimizing modern websites and designing them for the mobile era.
Implementing continuous iteration into your business will help you create products that people grow to love over time.
Cross-Channel Messages are the Attraction Forces That Influence Organic Product, Service Discovery & Repeat Customer Visits.
11 members of Forbes Technology Council offer their top predictions on the specific types of IT investments businesses will be making in 2021.
10 members of Forbes Technology Council share the most compelling piece of EdTech they’ve seen recently and why they’re impressed by it.
12 members of Forbes Technology Council shared tips for companies that want to build trust with consumers when it comes to using their personal data.
How grocers cultivate customer loyalty with digital strategies will determine their market positioning in the unpredictable year ahead.
13 experts discuss some of the smart innovations and key features of home tech they expect to see become commonplace within the next decade.
15 tech experts look at the ways digital payment technology can be improved to cement its usage and improve the customer experience.
There’s an obvious need for clarity between the two roles: What are some of the key differences that are simple for all interested parties to understand?
11 Forbes Technology Council members share the essential features your business website must include to keep up in the digital marketplace.
13 industry experts from Forbes Technology Council take a look at the significant impacts 5G may make for both businesses and consumers.
COVID-19 has been the catalyst for incredible grocery market growth and e-commerce adoption.
2020 has managed to teach us a few things and forever changed the way brands and consumers interact. Now it’s our turn to share our learnings with you.
Tim Duncan discusses how marketers can use blockchain technology to build better relationships with their customers.
The major force behind new organic customer growth are your retained customers who are willing to serve as advocates for your business.
In order to thread the power of social proof into your digital product, we need to consider who the most important influencers in your ecosystem are.
Here are eight benefits provided by physical office spaces with some approaches for reproducing these benefits if your team is remote.
Product analytics is critical to driving growth, but the bar to meet the increased expectations is only getting higher.
Product managers across all industries are looking to harness the power of blockchain to create real value for both their teams and customers.
Members of Forbes Technology Council share 16 important considerations companies often forget when it comes to building a mobile app.
Navigating the new normal will require a shift in thinking to discover unmet needs and embrace new opportunities.
While customers try to determine their new comfort level with eating-out again, many will remain hesitant to dine inside at restaurants as they remain concerned about their safety.
How do customers discover new brands, explore products, and explore impulse buy when shopping digitally?
